The solution: Buy the Plugable USB Bluetooth adapter from Amazon. They have motivated customer service people who will help you resolve problems. They have a great website where they offer drivers that got me up and running in just a few minutes with no hiccups, other than it wasn't plug & play. With their driver installed, the BCM20702A0 under 'Other Devices' disappeared and all the right things appeared under 'Bluetooth' in the Device Manager. Since BCM20702A0 under Other Devices showed up when I first plugged the Plugable adapter in, it appears that both the Best Buy Insignia one and the Plugable one use the same chip. The difference is that Best Buy doesn't care about you once they get your money, and Plugable does. Pluggable sells you a solution, not an unsupported piece of junk like Best Buy. Plugable also gets in touch with you quickly. They don't divert you to Forums like this where you have to collaborate with people and try to figure it out yourself. Update the drivers so that you can download and update the driver for your Insignia Bluetooth adapter through Windows. You can't just 'figure out' a device driver. #Insignia bluetooth adapter driver windows 7 drivers# Connect your Bluetooth adapter to your computer, On your keyboard, press the Windows logo key and R at the same time to invoke the Run box. #Insignia bluetooth adapter driver windows 7 update#ĭouble-click Bluetooth to expand the category, then right-click your Bluetooth adapter to select Update Driver. Click Search Automatically for updated driver software. The company that sells it to you either supports it or they don't.
I got the Pluggable adapter, and it was worth the 15 bucks if for no other reason than it actually has real customer service attached to it. My Bluetooth troubles are over, and my wireless headphones sound phenomenal.
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